FREQUENTLY ASKED · BYRON BAY TEAM · 30+ YEARS
Promotional products in Australia, answered.
The questions Australian marketing, events and procurement teams ask us most — with straight answers from the team that has been shipping branded merchandise since 1995.
THE BASICS
Starting an order
The four questions Australian marketing, events and procurement teams ask us every single week.
How quickly can Sense2 deliver promotional products in Australia?
Express stock lines ship in 1–4 business days from Byron Bay, with branded product landing Australia-wide within a week in most cases. Custom-moulded, decorated or overseas-sourced campaigns typically run 3–6 weeks depending on branding method, quantity and approvals. Every order gets a firm delivery date in the quote so procurement teams can plan around real lead times — not guesses, not 'around two weeks'.
What's the minimum order quantity for branded merchandise?
Minimums start from 25 units on many lines and scale with the product. Pens, keyrings, stickers, badges and branded lollies typically start at 25–100. Apparel, drinkware, bags and tech gadgets usually start at 50–250. Fully custom-moulded or overseas-sourced products start from 250–500. Unit pricing drops noticeably at the 100, 250, 500 and 1,000-unit breakpoints — we'll always show you the tier pricing so you can scale your brief.
How does pricing work — do I pay setup costs?
Quotes are unit-based with setup costs broken out separately so you see the true per-piece landed cost. Most decoration methods carry a one-off setup charge (typically $50–$150 depending on complexity), after which unit pricing scales with quantity. Rush fees, sampling, custom packaging and split-drop shipping are itemised — never buried. You will not see a surprise line item on the final invoice.
Can I get a physical sample before committing?
Yes. Pre-production samples are available on most product lines — a blank sample to check feel and finish, or a branded pre-production proof for final sign-off on larger orders. Sample costs are quoted upfront and often credited back against the production order. For tight timelines, a digital proof plus dispatch of a blank sample in parallel is the usual path — decide on design while the physical is in the post.
BRANDING & ARTWORK
How your logo ends up on the product
Because "just make the logo bigger" isn't a decoration method.
Which branding and decoration methods does Sense2 offer?
Eight-plus decoration methods, selected for your substrate, quantity and budget: screen print, full-colour digital print, pad print, embroidery, laser engraving, deboss, foil stamp and dye sublimation. For complex artwork we also run full-colour wrap, doming, 3D moulding and bespoke packaging. Our Byron Bay team picks the right method and flags any colour or resolution risk before production — we tell you when a brief needs a rethink, not after the run is ruined.
What artwork do I need to supply?
Vector artwork (AI, EPS or PDF with outlined fonts) is preferred for clean reproduction across every method. High-resolution PNG and PSD files are also fine. If you don't have vector art, our studio can redraw most logos from a clean PNG at no charge for standard projects. Every order ships with a digital proof for your written approval before production — nothing goes to print until you sign off.
Can you match my brand Pantones exactly?
Pantone Matching System colour calls are standard on screen print, pad print and most digital print methods — we'll quote PMS-accurate printing upfront. On fabrics, full-colour wrap and engraved metals, there are known tolerances we'll walk you through honestly. If a substrate genuinely cannot hold your exact PMS, we'll say so and suggest the closest aesthetic match before production — not after.
Do I own the artwork and the photos you take?
Yes. You retain copyright on your logo and any artwork you supply. Any pre-production photography we take of branded samples belongs to you and can be used across your own marketing channels. We only re-use imagery with your written permission — and we never publish client work without approval, which is why our portfolio stays deliberately quiet.
SUSTAINABILITY
Eco options that aren't greenwash
We publish our supply chain. We certify our suppliers. If we can't prove it, we don't claim it.
Does Sense2 offer eco-friendly and sustainable promotional products?
Yes — a curated eco range across every category using recycled, renewable, biodegradable and certified-sustainable materials. Eco-conscious lines include recycled PET drink bottles, organic cotton apparel (GOTS where available), bamboo desk accessories, seed paper stationery, FSC-certified notebooks and Fairtrade-certified confectionery. Carbon-offset shipping is standard on our fulfilment, not an upsell.
Can you document the supply chain for an ESG-regulated buyer?
Yes. For regulated industries (government, listed companies, universities, hospitals) we provide supplier provenance, material certifications, and modern-slavery-aligned sourcing documentation with the quote. Our procurement pack answers most tender and internal-compliance questions in one PDF. For deeper audits we will introduce you directly to the supplier where permitted.
What happens to unused stock at the end of a campaign?
We'll always quote only what you need — over-ordering is the biggest waste problem in our industry, so our default is to quote accurately and hold back on bulk discounts that don't actually save you money. For any genuine surplus, we can arrange donation to Australian school, charity or community partners (with your brand optional) as part of our end-of-life policy.
LOGISTICS
Kitting, fulfilment, shipping
The unglamorous operational work that makes or breaks a national campaign.
Can Sense2 handle kitting, fulfilment and split-drop shipping?
Yes. We assemble multi-item welcome packs, event bags, VIP gift boxes and onboarding kits in-house, then split-ship nationally to individual addresses — useful for conferences, new-hire rollouts, regional activations and distributed teams. Each kit comes with a packing manifest, per-recipient tracking and a clean cost-per-kit breakdown so finance and procurement can reconcile without a phone call.
Where does Sense2 deliver?
Australia-wide from Byron Bay, New South Wales — Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, Darwin, plus regional and remote addresses. We also ship to New Zealand, the United States and internationally through our sense2.com, sense2.co.nz and sense2.de regional sites. International freight is quoted per campaign — we use bonded carriers for time-critical and high-value shipments.
How do I reorder a previous branded merchandise campaign?
Email your Sense2 account manager (or hello@sense2.com.au) with the previous order reference and we'll re-run the same specs, artwork, colours and packaging. Repeat-order pricing is typically sharper than first-run because setup and proof costs are already amortised. Most reorders ship in 1–3 weeks. Your previous files stay on record for 7+ years.
PROCUREMENT & GOVERNMENT
Working with enterprise, government and regulated buyers
For teams whose sign-off chain has five people and a policy PDF attached.
Does Sense2 work with government, universities and enterprise procurement?
Yes. Sense2 has serviced Australian Federal and State government departments, local councils, universities (including the Group of Eight), teaching hospitals and ASX-listed enterprises for over 30 years. We provide compliance documentation (insurance, quality, supply chain, sustainability), formal purchase-order workflows, multi-approver proof chains, and policy-aware gifting tiers for regulated industries. Ask for a procurement pack on your first engagement.
Can Sense2 invoice in a standard procurement format?
Yes — PO-referenced invoicing, vendor-portal submissions, electronic remittance reconciliation and tax-compliant documentation across AU, NZ and US markets. We're familiar with most major e-procurement platforms (Ariba, Coupa, SAP, Oracle) and can onboard quickly. 30-day terms are standard on approved government and enterprise accounts.
How is Sense2 different from other Australian promotional suppliers?
Three things. One: 30+ years of continuous operation — every order is backed by decades of supplier relationships, quality control and production know-how. Two: a proprietary Spend Index across tens of thousands of orders across three decades, so product recommendations are grounded in performance data, not guesswork. Three: senior Australian people reviewing every order end-to-end — no offshored account management, no silent escalations, no passing you between teams.
"We'd rather lose a job than miss a delivery. Thirty years in, that's why the same clients keep calling us back."
— Nancy, Founder
QUESTION NOT ANSWERED?
Talk to a human in Byron Bay.
Email hello@sense2.com.au with your brief — products, quantities, deadline, budget — and a senior account manager will reply with a real quote, firm delivery dates and three products worth considering. Usually within two business hours.